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FAQ


Does Wrap Gear have a physical store that I can visit to view the products?

Yes! Our store is located at 2/13 Centre Way, Croydon South, Victoria, 3136. We can also be contacted on (03) 9761 7607 or through our e-mail – info@wrapgear.com.au if you require any help or advice regarding an item that we sell.


I am looking for a particular tool that no one seems to sell here. Is there any way you can help me source it?

Yes! Please contact us and we will do our best to help you out. We can draw from our experience and contacts within the industry to try to find a solution to your requirements.


I wish to order a bulk quantity of a particular item. Can you offer me a better price?

Possibly! Please get in touch with us and let us know what you need. We feel our prices are very competitive, however for a bulk order we may be able to cut you an even better deal.


I am concerned about entering my credit card details. Is the website and payment process safe?

Yes! We don’t store any of your credit card information on file nor do we share any of your personal information with anyone else.


How can I track my order to see when it is due to arrive?

Please check your order confirmation e-mail for the tracking number to search the whereabouts of your parcel. In the event you can’t locate it please contact us and we can try to help out.


My order has arrived incomplete or damaged. What happens now?

Please contact us immediately so we can try our best to make it right for you.